Support was mostly self-service but that one call helped
My experience with the support and communication has been a bit of a mixed bag. On one hand, most of the time I found myself needing to puzzle out the solutions independently, which could be frustrating when issues came up with the dialer or database features. The automatic updates also sometimes changed things without obvious notice, so I spent some time figuring out new workflows. On the other hand, when I called the telephonic support team, their priority assistance was quite useful and the advisor was patient and informative, which really stood out in contrast to my usual solo attempts to fix issues. The sign-up and invoicing process was straightforward enough and well explained. Overall, while I wished for a bit more proactive support or clearer updates, I do value the moments when direct help was available and helpful.