Support was mostly self-service but generally functional

Support was mostly self-service but generally functional

I ended up figuring out much of the software and its calls dashboard by myself since the telephonic support seemed limited in availability. The guides and training videos helped a lot during onboarding, so that reduced my need to call support often. When I did need help, the responses were polite though sometimes a bit generic or slightly delayed over phone. Automatic updates typically ran smoothly so no need to contact support about that. The sign-up and payment process was clear and mostly went without any issues which also meant less need for back and forth. Overall, a good experience but you will mostly rely on the resources yourself rather than live help.