Support was mostly okay, though I expected more guidance
When I signed up, I was hoping the support and communication would be very hands-on, especially during onboarding and using the calling features. In reality, I found myself figuring out quite a bit on my own before reaching out for help. The telephonic support team was helpful once I connected, but I anticipated more proactive communication or detailed guidance within the training sessions. Some parts of the software and database integration were straightforward, but the dialer's nuances took some trial and error. It wasn’t frustrating, but it was definitely more self-driven than I expected. The invoicing and payment processes were clearly explained, which was a relief. Overall, I appreciate that help was available whenever I needed it, though matching my initial expectations of how much would be pre-explained could improve the experience even further.