Support was mostly intuitive, but I still figured out some things myself
When it came to using the support from WFHI, I found the experience generally pleasant but I did have to figure out quite a few things on my own. The telephonic support was available when I needed, though sometimes it felt like they were guiding me in broad strokes rather than walking me through specific issues step by step. The software and software updates worked well most of the time, but for certain features, especially the dialer functions, I had to explore settings and troubleshoot myself before getting comfortable. The training helped but didn’t cover every nuance, so some self-learning was necessary. Payment and invoicing were clear and well-explained, which took away some stress. I’d tell a friend it’s a solid system overall with friendly support, but be ready to spend a bit of time figuring things out solo.