Support was mostly helpful though some things were unclear
By the end of my interactions with the support team, I felt reasonably confident about managing the software tools on my own, which was the main goal. On the positive side, telephonic support was available and responsive enough when I needed explanations about the dialer and how the database updates worked. They guided me through some complex parts of the onboarding flow and answered billing questions patiently. However, I did notice that some responses felt vague or too generic, lacking enough detail for my particular situation. Also, there were times when I had to wait on hold longer than expected, which added to the frustration. Despite those minor drawbacks, the overall communication helped me resolve most of my concerns. So while not perfect, the support did the job well enough to keep me moving forward with the software setup and daily use.