Support was mostly helpful but some parts lacked speed
When I reached out to WFHI's support team, I found the responsiveness a bit of a mixed bag. Some times they replied quite promptly, providing clear answers about the dialer and database functionalities. That was helpful and showed a good understanding on their part. However, other queries took longer to get addressed, especially those involving billing or payment clarifications. This delay was a bit frustrating and felt like a gap in communication. While over the phone, the representatives were generally polite and tried to assist, I ended up having to repeat some details more than once, which added to the wait. On balance, the support was decent enough for working through basics, but I expected slightly better consistency in response times. The software updates and onboarding flow were communicated fairly well, but I hope they improve the pace at which complex issues are handled in the future. It’s a useful product but could benefit if support speeds were more reliable across different kinds of questions.