Support was mostly helpful, but some delays stood out

Support was mostly helpful, but some delays stood out

I felt fairly confident by the end of my interactions with the telephonic support, which is an important part of using this kind of software. The representatives were clear and generally patient but one particular instance stood out where my query about the dialer’s specific feature took much longer than expected to be resolved or even properly understood. Outside that, the training material and walkthroughs were adequately detailed, and the automatic updates helped me avoid common pitfalls. Payment process also did not present issues, making the overall experience comfortably manageable. So while support was largely responsive, reducing the time on more complex issues would really boost confidence even more.