Support was mostly helpful but setup demands ongoing effort
Overall, I found the telephonic support to be good, but not without some frustrations. The initial setup seemed straightforward at first, but as I continued, I realized that some aspects required ongoing attention and repeated support calls. I had expected the training to cover almost all necessary ground for me to operate independently, but there were gaps that needed to be filled later. Sometimes, the information from support was helpful and quick, while other times I felt like I was repeating the same concerns. I would sum up my experience to a friend by saying it’s a useful platform, but expect that you might have to keep checking in with support more than once before you really settle into it. This means the setup wasn’t entirely one-off as possibly suggested; it takes patience and repeated engagement to get to smooth sailing.