Support was mostly helpful but I expect to need it again
The support team was generally reachable and polite when I called during my initial weeks, which was reassuring because I was still figuring out the dialer and database features. However, sometimes I had to wait longer than expected for a callback or clarification. Invoicing questions were answered fairly well, but I did notice some delays on more technical issues about software updates. Since this software evolves with frequent automatic updates, I expect I’ll likely need support again as new features roll out. So, while their help met my expectations overall, it was not flawless, and I’m preparing to reach out often as I continue using the platform. The payment and sign-up processes were straightforward, which helped reduce my calls for those topics.