Support Was Mostly Good, Though Sometimes Slow to Follow Up
After using the software and its calling tools extensively, I found the support and communication generally strong, but with some inconsistencies. On most days, telephonic support was quite helpful, answering queries about database management and automatic updates efficiently. However, there were occasions when follow-ups took longer than I expected, which interrupted my workflow a bit. The good side was that whenever support was engaged, they communicated clearly and patiently, particularly during complex steps in training and onboarding. Payment and invoice processes were straightforward, which made overall management easier. So, while the initial responsiveness set my expectations high, some delays in ongoing communication were a slight hiccup. But balancing these aspects, the experience remained positive, and I feel I can continue to rely on their team for assistance when needed.