support was mostly good but some effort needed
I wasn’t sure what to expect from the telephonic support and communication when I started, so I went in with an open mind. The actual help I got matched my expectations in some ways — the staff were generally polite and tried to assist promptly. There were times when the responses were slightly slow or required repeated explanations, which made it more of an effort than I anticipated. The communication over the phone was clear in most instances, and the priority assistance did shave some waiting time. However, occasionally I felt like the support team was juggling many requests, so getting answers took some patience. Despite this, the overall experience was better than I thought; my training questions and doubts about the software and dialer were addressed well during the follow-up calls. It took persistence on my part, but ultimately the support met the basic needs, even though I wish the process were a little more streamlined.