Support was mostly good but missing real-time chat
You offered telephonic support that matched my expectations in terms of availability and helpfulness. When I encountered difficulties with the dialer’s database synchronization, the support team guided me through step-by-step troubleshooting clearly and patiently. The priority assistance option ensured my queries were addressed quickly, which I appreciated during a busy period. I also found the communication by email timely and professional, helping me understand automatic updates and their effects on workflow without confusion. However, what felt missing was a real-time chat option within the software platform. Sometimes, waiting for a call back or an email response slightly slowed my progress during working hours. Given the importance of rapid resolution when running remote workflows, a live chat function would have added convenience. Onboarding flows and training material were comprehensive, and signing up as well as invoicing processes went smoothly with clear instructions. Overall, your support closely aligned with what I expected, and I value the friendly and competent assistance, but adding chat would elevate the experience further.