Support was mostly good but initial guidance lacked clarity
Reflecting back on my experience with the WFHI platform, I see it was a mostly positive journey though a bit slower than expected at the start. The onboarding steps seemed straightforward but I quickly realized some important initial instructions were not as clear as they could have been. This caused a delay in setting up my workflow efficiently, especially while integrating the database feature. However, once I settled in, the calls with support were responsive and helpful, especially in explaining how automatic updates would work moving forward. The telephonic assistance, though sometimes requiring brief waiting periods, was always professional and answered my questions fully. The dialer tool was user friendly, but I wish there had been more detailed examples during training to speed up my understanding. Invoicing and payment processes went smoothly after the initial setup confusion cleared. Overall, the experience improved with time, and while I would use WFHI again, I hope future users get clearer onboarding info to start faster and avoid some of the initial back and forth I faced.