Support was mostly good but had some repetitive delays
At first, I found the support helpful once I managed to get through, but there were moments of waiting and repetition that made it frustrating. Initially, I had to explain my issues about the database syncing multiple times to different representatives, which slowed down the resolution. The telephonic support was polite and attempted to be thorough, but the wait times on both calls and follow-ups were longer than I expected. Despite these setbacks, I found the software itself stable and daily operation smooth, which reduced the number of issues I had to ask about. The invoicing and payment process was straightforward, and I didn’t encounter significant roadblocks there. However, the repeated communication and occasional waiting meant support feels like an area where some improvements could make a big difference for users.