Support was mostly good but a bit less than I expected
Before joining, I hoped that WFHI’s telephonic support would be equally prompt and thorough as the training materials, but it didn’t fully match those expectations. The people on the phone were polite and generally helpful, yet sometimes the guidance lacked detail I was hoping for. The support felt reliable in many ways, especially when helping with signing up and handling invoices, but for troubleshooting the calling tools and database, there were moments I wished for clearer, more direct advice. Despite those small gaps, the automatic updates functioned smoothly, which reduced the need for frequent support calls. Overall, the service was warm and professional, though a touch more proactive communication would have aligned better with my early impressions of the program.