Support was mostly fine but some recurring bugs lingered
Reflecting on my time using this software, I appreciated how telephonic support was generally patient and helpful when I needed to clarify specific issues. One thing that really stood out was how the automatic updates worked out well to fix some bugs I initially faced. That part was a smooth experience day to day. However, I did notice that some software glitches kept popping up repeatedly despite calls and waiting for fixes. I often had to find workarounds myself between support calls, which was frustrating over time. On the billing and payment side, the invoicing process was usually glitch-free, and signing up was clear with no big problems. Training was useful but felt somewhat rushed. Overall, while the support brought value, I wish the persistent software quirks had been fixed more thoroughly because that made regular usage less fluid than I hoped.