Support was mostly fine but I wished for quicker answers
You know, when I first started with WFHI, I thought their support and communication would be just like quick WhatsApp replies or instant help. But it’s not quite like that. The telephonic support was decent – the people on the line seemed friendly and tried to help with what I was facing on the software, especially when it came to using the dialer and managing the database. However, sometimes I felt like I was waiting on hold for longer than I wanted, or they couldn’t immediately explain some features in the way I expected. I guess I was hoping for just a bit more speed and detailed guidance along the way, especially because some parts of the onboarding felt a little rushed or skipped over when I was busy. The automatic updates worked quietly, which was convenient, and I didn’t have to worry about manually installing anything. Also, signing up and the invoicing process were smooth, no big hassles there. Still, I felt like the support calls sometimes covered basic things that I already knew but left me hanging on the trickier parts of the software. So in the end, the support matched what I expected in friendliness but was missing the quick turnaround and deeper clarity I wanted. Talking to a friend, I’d say it’s ok if you want patience more than speed from help.