Support was mostly DIY; not sure I’ll try again
The communication and support experience with the software left a lot to be desired. I often found myself having to figure out complex configurations without clear guidance, which was frustrating given the subscription cost. On phone support, responses were delayed and sometimes unclear, meaning many issues required multiple calls or emails before resolution. Although the dialer and database features seemed promising, the lack of straightforward walkthroughs meant I had to spend considerable time experimenting and consulting forums outside the official support channels. I expected a more proactive and accessible support system, especially during onboarding and when facing technical hiccups. Setting up the calling tools wasn’t intuitive without direct assistance, and follow-up help felt slow. The invoicing and payment process was clear, which I’ll grant was a rare bright spot. But given how much effort I put into helping myself through what should have been simple steps, I’m hesitant to subscribe again or recommend broadly. I’d consider returning only if major improvements were made to communication and technical help so that users aren’t left to fend for themselves.