Support was mostly disappointing except for one bright spot
When I first signed up, I expected the telephonic support to be more responsive and helpful throughout the onboarding process. Sadly, that wasn’t the case. Many times, calls were delayed or I ended up waiting longer than I thought reasonable. The communication lacked the clarity I hoped for, especially when I was stuck at configuring the dialer settings. This was frustrating because I thought their training was supposed to help ease these adjustments. However, one thing that stood out positively was the database functionality. That worked smoothly and matched the description perfectly, and it’s been useful in organizing my workflow. Other than that, the whole experience with support made the start a bit tough for me. Had they been more proactive with assistance, it might have improved my overall impression. Still, the software itself has potential once you get it running properly, but the support did not live up to my expectations so far.