Support was mostly decent but some delays felt frustrating
Honestly, the training sessions with WFHI had their ups and downs. On one hand, they covered the software features well enough, and when I encountered issues, the support team was mostly helpful when I could reach them by phone. Sometimes they responded quickly, which was great, but there were occasions when I kept waiting and had to remind them again. I think the team genuinely wants to assist, but maybe they get busy. I kept circling back to the same questions about the dialer setup because documentation wasn’t quite clear to me, which made the overall experience a bit slow. That said, the sign-up and payment parts went smoothly, no complaints there. So all in all, support responsiveness was the strongest point but could definitely be improved if responses came more consistently without needing to chase.