Support was mostly convenient with some scheduling juggling
Reflecting back after some weeks of using WFHI, the telephonic support and communication provided felt quite accommodating, though it took some effort from my side. Since I often work late hours, their response times didn't always align perfectly with when I was available, which meant I had to adjust my schedule occasionally to get through. The support team did offer priority assistance, which was a relief when I needed it urgently, but there were moments when I had to wait a bit longer due to time zone differences. I appreciated that the software received automatic updates without me having to intervene, keeping things running smoothly without disruption. Overall, the effort required to coordinate with support was manageable, though I wish the support hours matched the flexible timings many remote workers like me follow. Despite that, the quality of help once connected was solid, so after weighing things, I find their communication setup quite good, just not perfect for my work rhythm.