Support was mostly as expected, with one minor downside
Before starting with WFHI, I expected the support to be helpful but perhaps a bit generic, given the remote nature of the software and training. My experience matched those expectations fairly well. The telephonic support team was able to resolve most of my questions about the dialer configuration and the database setup, which was reassuring. Their responses were polite and professional, and priority assistance helped when I felt stuck. However, there was one reservation: sometimes the wait times on calls were longer than I anticipated, which made certain troubleshooting moments feel delayed. On the bright side, the automatic updates in the software didn’t require much intervention and generally improved performance as expected. The onboarding flow was smooth too, aligning with what I had hoped for based on the customer information. Overall, the support performance was close to what I expected, providing a reliable fallback even if a little slower in peak times. It’s a decent match for those who want responsive help without expecting instant answers all the time.