Support was mostly as expected, with a small delay
I had a fair idea of what to expect from the telephonic support before I started using the software. Generally, the communication matched my expectations in terms of clarity and professionalism. The support personnel answered my queries and helped navigate some of the database features effectively. That said, the time taken to receive callbacks or follow-ups was occasionally longer than I would have ideally preferred. It wasn't a major inconvenience, but it did test my patience at moments. The priority assistance feature was handy, though I think it could be emphasized more clearly during onboarding. Overall, the support was competent and did greatly assist in acclimatizing to new updates and features. I suppose, having experience with similar software, I was prepared for a moderate amount of effort in getting seamless assistance. In summary, while the support met my expectations well enough, some minor improvements could enhance the speed and responsiveness, making the service even better.