Support was mostly as expected, with a minor hiccup
Before I got started with WFHI, I was a bit unsure about what kind of support I would actually receive, mainly because I had heard stories from others being left to figure things out on their own. However, my experience turned out to be mostly positive. The telephonic support team was generally responsive and able to guide me through the onboarding process with reasonable clarity. That said, there was one instance when a critical question about the calling tool went unanswered on the first call, which meant I had to follow up again. This caused a slight delay in my schedule but was quickly resolved. The automatic updates were seamless and didn’t disrupt my work, which was a relief. The payment process was straightforward and matched the expectations set during sign-up. Overall, the communication was clear, and while I would have preferred a bit more proactive guidance early on, the support did align well with what I anticipated most of the time.