Support was mostly as expected, but with some delays
My experience with WFHI’s support and communication somewhat reflected my expectations, although there were notable positives and negatives side by side. On the good side, the team was polite and made an effort to assist me with software access issues, and when I navigated the training it was generally informative. They were also helpful when I needed clarifications on the database feature and calling tools. Unfortunately, some of the responses took longer than anticipated, which disrupted my workflow occasionally, particularly before I became fully familiar with the automatic updates and their impact. The sign-up and payment process was transparent and straightforward, which I appreciated. Overall, the communication met many of my needs but fell short of the promptness I had hoped for. I think with more timely replies, the support could fully meet expectations. But as it stands, the balance of helpfulness against delays means I’m cautiously optimistic as I continue to use their services, hoping for improvements in future interactions.