Support was mostly a one-time thing, not ongoing
The support offered during setup felt like a one-off event rather than ongoing assistance. I was excited at first to get help, and the initial setup call was enthusiastic, but after that, follow-ups or continuous support didn’t really happen as much as I expected. I hoped that I could reach out anytime for help with the software or training, but the communication dropped significantly post onboarding. That made it hard for me to troubleshoot issues that popped up later. While the initial onboarding was smooth and encouraging, I found the lack of continued support a bit frustrating. It made me feel like I had to figure out a lot on my own. I wish they had more regular check-ins or quick accessible support because for remote work software, ongoing help seems crucial.