support was mostly a do-it-yourself effort
The support and communication from WFHI required me to figure out many things on my own. While some basic help was available through telephonic support, they often guided me to use online resources or look through documentation without providing step-by-step assistance. Many issues related to the automatic updates and database feature required trial and error from my side before I understood how to proceed. The dialer had several functionalities that were not clearly explained initially, and no proactive follow-up was made by support to see if I needed more help. The billing and payment process was clear but support was minimally involved unless I asked explicitly for clarifications. Overall, the experience left me handling most parts independently, which is not ideal if you expect comprehensive guidance. Thus, my verdict is that the support structure is not very hands-on and requires considerable self-effort.