Support was mostly a DIY trial, very frustrating
I found the support system to be quite lacking because much of what I needed to solve, especially during setup, I had to figure out on my own. There were moments when I tried calling the helpline but either got delayed responses or generic advice that did not address my specific questions about the database integration. The training modules didn't cover some of the practical problems I encountered, which left me with no choice but to experiment repeatedly without clear guidance. On the plus side, the automated updates seemed to install without issue, which was the only part that went smoothly. But overall, the support felt very hands-off, and I was left frustrated with how much self-help was expected. The sign-up and payment steps went fine, but that didn't make up for the hands-free approach during onboarding and troubleshooting. I would have preferred more direct assistance rather than having to work things out by trial and error.