Support was mixed, some surprises along the way
I expected telephonic support to be prompt and entirely reliable, but my experience was somewhat balanced. Initially, queries I raised through the support line were answered fairly quickly and the staff were courteous. That part met my expectations well. However, when I called for technical issues related to the dialer and database syncing over a few days of use, the resolution was slower than I anticipated. The communication sometimes included delays and I had to follow up multiple times. On the other hand, the instructors during onboarding were clear and helpful which made grasping the training content easier than I imagined. The invoicing and payment processes were smooth, with labels and instructions that made sense. So, while the general support was adequate, the telephonic assistance for specific problems didn’t match what I had expected based on initial discussions. I hoped for more consistent responsiveness to critical software glitches. The mixed experience leaves me cautious about relying fully on the support team for urgent needs, even though other areas were handled professionally.