Support was mixed compared to my past experiences
I have used different customer support services before, and comparing them to this one is a bit tricky. The telephonic support felt decent in terms of availability, but sometimes their solutions took longer to come than I expected. When I reached out, the person I spoke with was polite and tried to help within the limits of what they could do. However, it did not always feel like they fully understood the issues with dialer features that I was facing. That made the calls sometimes feel a bit unproductive. On the other hand, the automatic updates kept me informed without needing to check constantly, which was a positive difference. Overall, it was a mixed bag: some moments it clicked well, others not so much. It's neither better nor drastically worse than what I’ve used before in terms of communication and support.