Support was missing the steady help I needed
After the initial setup, the daily experience with support felt very unreliable. Most days, when I tried reaching out with simple issues or questions, responses were either delayed or never came. The one moment that sticks with me was when the dialer unexpectedly stopped working mid-session—I called support and waited extensively without a clear resolution. It felt like the system didn’t handle this disruption well overall, and follow-up didn’t happen as I expected. Beyond that, the software sometimes stalled on updates or didn’t sync smoothly with my database entries, but without quick support, I had to find temporary workarounds myself. There was a noticeable gap between what I thought support would provide day to day versus the actual experience. I had hoped that problems could be addressed consistently, especially given the importance of telephonic tools for my workflow. Without steady communication and prompt help, my confidence in relying fully on this software diminished significantly.