Support was missing quick resolution and clear guidance
When things started going wrong, the support was less than satisfactory. The dialer stopped working correctly and I reached out, expecting a prompt fix. Unfortunately, the response was slow and the advice given was not very clear, leaving me stuck longer than necessary. Also, the telephonic support wasn’t very helpful in guiding me through the problem, which added to the frustration. On the positive side, the automatic updates didn’t disrupt my workflow, so at least that was managed well. However, I felt that there was a lack of clear communication and effective troubleshooting during issues, which is critical when running remote workflows. Overall, the support should be more proactive and provide quicker resolutions to be truly helpful. Without that, using the system can be quite frustrating.