Support was missing help during my actual work hours
I’ve tried using WFHI’s telephonic support several times but usually found that it wasn’t available during my work hours. Since I work odd hours, the support team’s schedule doesn’t fit well with mine, which makes resolving issues difficult. When I did get through, the explanations were not very clear, which added to my frustration. I appreciate that the automatic updates keep improving the software, but without consistent support when I need it, those updates don’t help much. The rest of the onboarding and training was okay, though it didn't fully prepare me for real-time troubleshooting. I wish the support timings could be adjusted or there was more helpful communication available outside standard hours. It feels like the service doesn't accommodate users with flexible or non-standard schedules.