Support was minimal, I expected more guidance
I was hoping for more direct support since I found several things confusing, especially during setup and day to day use. Although the training material was there, much of it felt very general, leaving me to figure out a lot on my own, which was frustrating. The telephonic support was available but usually only gave brief answers and didn't fully address my detailed questions about the database and dialer features. Sign-up and payment went smoothly, and invoicing was clear, so that part was fine. Automatic updates didn't cause any problems but also didn’t actively improve usability. I appreciate the software’s potential but felt the communication and support could have been more proactive, especially given the learning curve. I’m unsure if I’ll continue without better assistance because solving issues alone took more time than expected, and that made the whole process less pleasant than I initially thought it would be.