I was hoping for a support experience that would closely match what was promised during onboarding,

I was hoping for a support experience that would closely match what was promised during onboarding,

I was hoping for a support experience that would closely match what was promised during onboarding, but that was not entirely the case. While telephonic assistance was available and courteous, the depth of knowledge sometimes did not meet my expectations. For example, when I called about issues with the dialer feature malfunctioning intermittently during calls, the responses felt scripted rather than tailored to my situation. They were polite but couldn't immediately resolve the specific problem I faced, which led to extended back-and-forth. The training material was generally helpful, but certain gaps in communication during updates caused some confusion. On the positive side, the invoicing and payment sections were straightforward and worked as intended without issues. Overall, the support was warm enough, but I had expected a more proactive approach and detailed guidance based on the promises made beforehand. It was a soft disappointment but not a total failure, as the basic help was always reachable when needed.