Support was less helpful than anticipated
The telephonic support and communication were somewhat lacking compared to what I expected. When I contacted them with technical questions about the software setup, the responses often seemed scripted and not very responsive to the actual issues I was describing. Though the agents were polite and professional, their ability to resolve or escalate problems did not meet my hopes. On the positive side, the general availability of support was consistent and calls were answered without excessive wait times. Still, the level of assistance did not fully match the promises made during onboarding. Updates to the software arrived as scheduled, but guidance related to changes or troubleshooting was slow to come through support channels. Overall, I found the support experience to be adequate but underwhelming, fitting a basic help system rather than a priority assistance service. This verdict reflects my experience without trying to overstate the difficulties involved.