Support was less effective compared to earlier services
Having used different platforms before, I found the support and communication from WFHI to be less effective than I anticipated. Initially, I hoped their telephonic support would be more responsive and helpful, but in reality, it lagged behind other services I've had experience with. Their replies to queries were often delayed, and when I called, waiting on hold was quite long. The support staff seemed to lack thorough knowledge of the software nuances, which made problem resolution slower than I expected. However, the invoicing and payment systems functioned without major issues, and I appreciated the automatic update feature that kept the software current without my intervention. Despite these positive aspects, the support experience as a whole did not meet the standard I had come to expect from prior solutions. The training sessions provided some useful input but weren't comprehensive enough to replace the need for quick, reliable support. Since the calling tools and database features sometimes malfunctioned or had confusing elements, prompt assistance would have been helpful to prevent productivity loss. In summary, while WFHI has functional software, its communication and support do not match my previous experiences and failed to provide the quick help I needed when facing difficulties.