Support was lacklustre and left me uncertain
The entire support experience throughout my use of WFHI's services felt somewhat inadequate and left me with limited confidence. Although the telephonic assistance was polite, it rarely addressed my questions thoroughly or clearly, so I was often left wondering if I fully understood how to use certain features. The wait times to get through to support were longer than I expected, which disrupted my workflow on busy days. While the automatic updates worked without major issues, the overall interaction felt like it didn’t effectively resolve my problems in a timely manner. I cannot say I felt reassured by the end of the process, as many of my concerns remained partially or vaguely answered. The invoicing and payment process was straightforward and seamless, which I appreciated, but when it came to support and communication, the experience was disappointing. Overall, the whole thing felt disorganized and left me uncertain about how best to continue using the software independently.