When something went wrong, the support interaction was a mix of okay and frustrating. On the positiv
When something went wrong, the support interaction was a mix of okay and frustrating. On the positive side, the telephonic staff were polite when I finally got through to them, and they did provide some guidance which helped for simple issues. However, the process to get that help was slow and often required multiple calls or emails, which didn’t exactly inspire confidence. I noticed the automatic updates sometimes caused minor issues, and while support acknowledged the problems, the fixes weren’t always timely. Invoicing and payment processes were clear enough, but when I faced a billing discrepancy, the back-and-forth with the team didn’t resolve things quickly. Overall, the tools themselves worked fine once set up, and the database feature mostly fit my workflow, but the communication when something went wrong definitely lacked the promptness and clarity I needed. While I appreciate the decent call quality and the basic training offered, the support system felt stretched thin and slow. I would say the verdict is that support left a lot to be desired, and it’s definitely an area they need to improve. The onboarding experience was okay but not seamless, and every time an issue popped up, it took longer to fix than it should.