Support was lacking ongoing consistent communication
After using the software for some time, what really stood out to me was the lack of consistent day-to-day support. While the initial onboarding call was okay and the training gave me a basic sense of direction, once I started using the system regularly, things got a bit challenging. The telephonic support felt patchy; sometimes it was easy to reach someone helpful, but other times it seemed like calls weren’t returned or the responses were delayed. This inconsistent communication made it hard to resolve small issues that cropped up during regular use. I was also hoping the automatic updates would improve things smoothly, but occasionally they introduced subtle bugs that slowed my workflow. Looking back, I feel what was missing was a reliable support presence that I could count on consistently, day after day, rather than just for immediate questions during sign-up or training. I’m still able to work with the software, but having had more dependable ongoing communication would have really improved my daily experience. Sometimes feedback or assistance seemed reactive rather than proactive, which could be frustrating when trying to keep my work flowing without interruptions.