Support Was Lacking, Mostly On My Own
I have to be honest about my experience with the support and communication here. From the start, I found that a lot of things I had to figure out myself. The telephonic support was available but only sometimes helpful and often left me waiting. I appreciated that there was at least some guidance via emails, but it wasn't as detailed as I would have hoped. Basically, I ended up learning most of the software's dialing tool functions and the database features on my own. The onboarding training gave a few ideas but didn’t cover enough detail to make me comfortable. The automatic updates did come but didn’t always explain what changed, so I had to adjust myself. The sign-up process and billing were straightforward, that’s one positive. However, reaching out for assistance felt like an extra task on my to-do list rather than a smooth experience. Still, I can say at least the basic communication was fine, so I managed to get through things even if it took effort. I wish the support was more proactive and detailed because then I would benefit more from the software and training.