Support was lacking, I had to figure most things myself
I found the support and communication very inadequate for my needs. Instead of helping me through the procedure, I was often left to figure out how to get the system working by myself. The documentation was not always clear and I found errors in the interface that were not addressed when I made contact with support. Calling their telephonic helpline was frustrating because wait times were long and answers were sometimes vague or unhelpful. Automatic updates seemed to introduce changes without proper explanation, which caused some confusion. The training and onboarding was minimal, so I relied heavily on support, but it just wasn’t there to guide me properly. The software itself did not behave consistently and I had to troubleshoot repeatedly without direct assistance. Payment and invoicing process were also not well communicated, leaving me uncertain about my account status. Despite repeated attempts, resolving even small issues felt like an uphill task. Overall, the level of support required to use the platform effectively was beyond what was available, which made the whole experience frustrating and tiring.