Support was lacking, had to solve most issues independently
My overall experience with support and communication was disappointing because I had to troubleshoot many issues on my own. Even though there was a telephonic support channel, the wait times were often long and answers occasionally vague, leaving me to explore the software features through trial and error. The database feature setup, in particular, required quite a bit of guesswork since clear instructions were missing and follow-up communication was slow. Automatic updates were the only aspect that ran smoothly without requiring intervention. Despite these shortcomings, I do acknowledge that the sign-up and payment process was straightforward and efficient. However, the lack of effective support for technical questions was my main frustration throughout.