Support was lacking clear and timely communication
From the start, the support and communication felt different from what I had experienced before with other tools. When I first signed up, I tried to get some clarity on the invoice and payment process. The response was there but often delayed by a few days. Unlike previous services where live chat or instant responses were common, here the replies were more email-based and not very proactive. I found myself waiting for answers, needing to follow up multiple times. The telephonic support was somewhat helpful but not consistent – sometimes I got quick help, other times long waits. Documentation was present but often not detailed enough to cover specific issues. Although the team was polite, they did not communicate updates clearly, which resulted in confusion about automatic updates and how they affected the software's functioning. Overall, the support system felt like it lacked the immediacy and reassurance I had expected, which reduced my confidence in the platform. What was missing was a more engaging, faster communication system and clearer guidance through the onboarding and day-to-day usage.