support was kinda slow and repetitive, frankly
Honestly the support system made me wait quite a bit and then repeat my problem more than once which was pretty frustrating. The whole back and forth felt like they didn’t have a grasp on what I was dealing with right away. Sometimes you end up explaining the same thing again to different people or through different channels, and that just wastes time. To their credit they eventually did get to an answer but the wait and repeat cycle was kinda annoying. I was hoping for smoother help because the software itself is decent but the support kinda let it down. The phone calls took a while to connect too, which added to the frustration. Communication could definitely be faster and clearer so that you’re not stuck in loops. If they speed that part up it would improve the experience a lot as of now it sometimes feels like you’re talking in circles and waiting just to get basic info or fixes.