support was kinda meh, but billing at least went smooth
Honestly, I think next time I’ll be needing help again, because support didn’t really fix my issues the way I wanted. Calls were dropped or I had to wait on hold for long times and sometimes responses felt pretty generic. It’s like they weren’t fully aware of all the software quirks, especially with the dialer and database syncing. That made things frustrating and I’m not sure if they could handle more complex questions smoothly. On the plus side, the invoice and payment part of the experience wasn’t bad at all — that at least happened quickly and without confusion. So even if the support can’t reassure me enough for now, at least billing is one hassle less. I’m a bit unsure if I’d want to rely on this much next time but will see how things go.