support was kind of a hassle, might do the same next time
I reached out to support a couple of times and honestly, it was a bit of an ordeal each time. The telephonic support line had long wait times, which is frustrating when you just want a quick answer. Once I got through, the explanations were okay but sometimes felt vague, like they were going around the point instead of solving it fast. I guess you get what you pay for, but it still took quite a bit of effort on my part to get to a resolution, which made me reconsider if I’d want to call them again next time. On the plus side, the automatic updates seem to have fixed a couple of bugs now so maybe I won’t need as much help, but if I do, I’m expecting it to be a similar hassle. Overall, the support hasn’t been smooth and I feel like I’m always chasing answers rather than getting them on time.