Support was just okay, will keep looking
Honestly, I was hoping the support would be more helpful. Compared to what I used before, this seemed slower and less personal. They did manage to answer my questions eventually, which I guess is something. But getting a clear idea of what was happening felt like a struggle because I had to explain myself a couple of times. The telephonic support took too long, and I felt stuck during critical moments of using the software. The one positive was the automatic updates seemed to work quietly in the background without breaking anything, so that was nice. But overall, I'd say the support experience was disappointing given what I expected from previous systems. Signing up and invoicing was smooth enough, so at least that part didn't add to the frustration. Mainly, though, I felt communication could have been friendlier and more responsive.