Support was just not up to the mark
I have to say from the get-go that the support and communication team’s performance left me pretty frustrated. I tried reaching out several times because I had some issues with the database syncing feature not updating as promised. Every time, I ended up explaining the same problem, no matter which person I spoke to, which got tedious quickly. There was also a noticeable wait on calls and messages that only added to the impatience. On the plus side, the initial onboarding tutorials were fine and helped me set up the basics without much trouble. But honestly, once you hit any kind of unforeseen trouble, the back-and-forth gets in the way of actually doing work. It felt like a loop with the same information being recited repeatedly without real progress. I guess one thing they did right was make the invoice and payment process straightforward enough. Still, the communication around ongoing issues really needs improvement because I expected a bit more fluidity and less repeating of myself every time I dialed in. So overall verdict: not great support experience, definitely below what I hoped for.