Support was just not responsive enough
Honestly, my experience with the support team has been quite disappointing. I found that when I reached out for help, getting a response took way longer than I expected. Sometimes I waited for hours without any update, and it was frustrating because I was stuck trying to use the software and calling tools. It felt like I was left in the dark with no clear direction on how to proceed. Even when I finally got through, the answers were sometimes vague and didn’t fully solve my issues. I kept wondering if anyone was actually paying attention to my concerns. The telephonic support didn’t feel very proactive either; I had to keep following up several times before anything happened. I’m thinking maybe I just caught them during a busy period, but the overall impression was that responsiveness wasn’t their strong suit. So yeah, based on this experience, the verdict is that support wasn’t up to the mark for me which left me quite frustrated.